Support Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Answer Warranty

  • Each ticket that you post to our client help crew will be responded to in less than 60 minutes. All standard requests will be addressed as quickly as possible. However, if the assistance question you have sent us needs the help of a skilled technician, we’ll address the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Professional Client Support Service

  • Our tech assist team is going to be on shift for you round the clock to to take care of all support inquiry tickets that you send to us. We offer customer assistance for the software that are pre–configured on your hosting server. These include our custom produced Web Control Panel, the selected OS plus the server management panel (based on the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • A thorough and frequently updated article base is incorporated into our in–house built Web Control Panel. It offers quick tips on how to carry out all the regular web site supervision duties. The Help zone gives you extensive how to article tutorials and step–by–step video training. You can reach the Help section by pressing the Help or Video buttons in the upper right part of each Control Panel section.