Customer Support Channels
A 1–hour Response Guarantee
Supplying high–quality support promptly is our top priority, so we support each shared hosting services plan with a one hour ticket reply guarantee. As soon as you share a ticket or post a message, our customer tech support team will do their best to deliver the most adequate answer to your problem and to provide you with guidance in due time.
A Top–quality Support Service
Our help support service is delivered by a team of trained techs who are able to reply to your issue immediately. You could speak with the tech support team by opening a customer assistance ticket from your Web Control Panel or by sending us an e–mail message. On working days, you may also contact us on the phone or use the online chatting solution.
An Intuitive Help Section
ProtoHost’s Control Panel includes a substantial knowledge base which is built–into all parts. In each part, you’ll find a Help button that will load for you a list of step–by–step online classes on how to employ a particular option or complete a selected action. Moreover, we have prepared training video lessons so that you could get a better idea of the Control Panel’s interface.