Customer Support Channels
A One–Hour Ticket Response Time Guarantee
We offer a sixty–minute response time warranty for any support ticket or email that you submit to our customer support team. We will swiftly respond to all the general questions and forward right away the case to our system administrators in case further assistance is required. If you order our Optional Managed Services package, we will complete any of the included server administration services at a time that has been discussed with you in advance.
A Top–Quality Tech Support Service
Should you require assistance while working with the Web Control Panel or with any of the applications that we’ve preinstalled on the dedicated server for you, do reach our tech support staff anytime through the ticketing system. In addition, in case you need help managing your dedicated server, you can make use of our Optional Managed Services package, which includes Operating System updates every week, installation and troubleshooting procedures, server monitoring and restarting procedures, data backup hard disk space, etc.
An Intuitive Help Section
Each Linux dedicated hosting server comes with our free Web Control Panel, which sports an extensive knowledgebase and a group of educational video tutorials. Whenever you need help while working with the Web Control Panel, just click the Videos or Help buttons located in the upper right corner.