There are several ways in which you can contact the hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a trouble ticket system. It is the least complicated medium of correspondence for a variety of reasons. In the event that no help desk team representative is available at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably be received. On top of that, you can copy & paste large bits of info without needing to worry about typographical mistakes, and if a given problem needs more time to be sorted out or a number of responses need to be exchanged, all the information will be in the exact same location, so either party can always see the comments added by the other one. The drawback of using tickets to get in touch with your web hosting company is that they are usually separate from the hosting platform, so if you have to provide info or to adhere to directions, you will have to use at least 2 different admin interfaces and this number can rise if you wish to administer several domains. Also, lots of web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our shared hosting services isn’t separate from the web hosting account. It is an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any moment with only several clicks of the mouse, without having to leave your web hosting account. The ticketing system comes with a quick-search field, so you can track the status of virtually any ticket that you’ve already sent, in case you need it. In addition, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to fix a given problem before you actually send a ticket. The response time is no more than sixty minutes, which suggests that you can obtain swift assistance at any moment and in case our support team suggests that you should do something in your hosting account, you can do it on the spur of the moment without leaving the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with our company and you’d like to get in touch with our tech support staff, you’ll be able to post a ticket straight from your Hepsia Control Panel instead of going through a completely different support platform like you will have to do with most web hosting providers on the market. Our integrated ticketing system will enable you to submit a new ticket without any hassles and to look through older tickets using a clever search filter. Plus, you’ll be able to take a look at the relevant knowledge base articles that our system will offer you based on the problem category that you choose for your new ticket. You can accomplish all of the aforementioned activities without logging out of your Hepsia Control Panel at any time, which suggests that if you run into any predicament or have a question, you can touch base with our support engineers and resolve the particular problem in less than sixty minutes via a single support platform.