24/7 Customer Support in Shared Hosting
All our shared hosting services come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our website hosting services before you make a purchase or you're an existing customer and you have any question or some problem, you are able to contact us at any time, including weekends and holidays. We have many channels to contact us - several telephone lines around the globe for your convenience plus live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex matters or any troubles which require more time to research and handle. Unlike many other website hosting suppliers, our trouble tickets feature a guaranteed max response time of only 1 hour, so whatever your issue is, it will be resolved timely and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All of the semi-dedicated hosting that we supply come with 24/7 customer and technical support, so regardless of what problem you have, you are able to contact us and we'll help you without delay. Our guaranteed reply time for every email or support ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; typically the response time rarely exceeds twenty minutes. In addition, we have telephone support with multiple local numbers globally and a live chat, so that you are able to contact us and receive additional information about our solutions even if you don't have an account yet. We're able to assist you with any question or an issue you may have - payment methods, package specifications, email configuration, hosting account settings, and so on. If you employ our services, you won't ever encounter a situation where you need to wait for a few days to get an issue solved like you will need to do with lots of other companies.
24/7 Customer Support in VPS Web Hosting
If you rent a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent difficulties or questions with regard to the pre-installed software the server comes with. In case you haven't obtained your virtual private server package yet, you are able to learn much more about our solutions by giving us a call or through our live chat service. For more technical problems, you will be able to send an e-mail or open a ticket via your billing Control Panel and you'll receive support within no more than 1 hour regardless of the time of the day, even on holidays and weekends. The actual answer time usually doesn't exceed 30 mins. In case you're looking for assistance with third-party software, you can use the Managed Services upgrade which you can add to each and every VPS plan and our admins will assist you with any set up or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server packages that we supply come with 24/7 support via various means of communication and with a 1-hour max answer time warranty. When you want to find out more about the plans or you have some general or billing questions, you can phone one of the local numbers we have around the globe or you could use our live chat support and talk to a live representative. For solely technical matters which require the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you could send an e-mail, as all of these channels are more appropriate to track a given problem. The response time for them rarely surpasses 30 minutes, so you can forget about waiting for a whole day to receive assistance. The support service is available for all server-related issues, including the pre-installed software. In case you want support for third-party applications, you may consider adding the Managed Services upgrade that we provide for all packages.