Accounts/Billing Policy
GENERAL
We offer a variety of Billing Plans: Monthly, Quarterly, Semi-Anually, Annually
and 2-year plans. Customer selects his/her Billing Plan at the time the customer
signs up for a hosting plan. All billing plans are renewed on the anniversary
day of each cycle period.
Please note that,
regardless of which hosting/billing plan you select, by billing your credit card
or acceptance of any other form of payment from you, signifies that you agree
for your account to be renewed automatically on the anniversary date of your
billing cycle unless a 7-day cancellation is received prior to your renewal
date. You also agree that if your account is billed because you failed to submit
a 7-day cancellation notice, there will be a $25 processing fee to reverse your
changes. If your account has already been charged, a $25 fee will be deducted
from the total amount that is due.
Customers who are
not billed or whose credit cards are declined, do not have a contract with eProHosted.com. As a result, it is entirely up to eProHosted to
continue providing hosting services for the customer. Therefore, at the
discretion of eProHosted, we may choose to continue, suspend, cancel or
terminate/delete your service at anytime without notice.
Customers willing
to prepay for their hosting services may do so at their will and convenience.
Discounts always apply for paying for multiple periods of time. The prepay
billing option is cheaper in most cases. If you choose the prepay plan you will
be committed for the entire time and NO partial refund will be awarded for early
cancellation. We require a 7-day notice for cancellation of any account by
following the proper cancellation procedure. Please read our Cancellation
Policy. Any Chargebacks and/or PayPal Disputes will be considered account
cancellation and we will terminate your account accordingly.
For any other questions, and/or to receive more billing
information or payment plans please contact us.
CREDIT CARD CUSTOMERS
Customers who pay by credit card are automatically charged at the anniversary
date they signed up without any further notification. An invoice will be
generated 0 to 2 days prior to when the payment is due. If your credit card is
declined or has expired you will receive an email notice stating so. You should
provide updated information before your account is liable for suspension. If
your account is suspended due to non-payment there is a $20 reinstatement fee.
If you are paying by credit card, it is your responsibility to
insure that we have updated credit card information as well as your current
e-mail address on your account at all times. Please understand that
eProHosted cannot call every customer in order to update their records.
Whenever your information changes, please update your billing information by
contacting support
DATA TRANSFER
For accounts that use over the set of data transfer limit, eProHosted
charges $3 per GB should you exceed your allowed data transfer limit. If you
exceed your data transfer limits, you will be automatically billed. Please pay
close attention to the use of data transfer by watching your logs in your
Control Panel.
CANCELLATION
You agree that until and unless you notify eProHosted of your
desire to cancel any or all services received, those services will be billed
on a recurring basis. Cancellation Requests must be submitted (7)
days prior to your next billing due date or you will still be
responsible for payment. Cancellations must be done in writing via the
cancellation form provided.
REFUND POLICY
Each eProHosted 'plan' (does not apply to dedicated/virtual servers) carries a 7-day money back guarantee on NEW ACCOUNTS
ONLY. If you are not completely satisfied with our 'hosting' services within the first 7
days of your contract, you will be given a full refund of the contract amount
for your 'plan' excluding mandatory setup fees and overages. There are no refunds or partial
payments on prepaid amounts after the 7-day money back period has elapsed. Refunds are for hosting 'plans' only.
All cancellations must be received in writing as per the deadlines indicated.
Postal mail and fax notifications are also acceptable. Phone requests will not
constitute acceptance of any cancellation. There are no refunds on setup fees,
Domain registration, Dedicated/Static IPs, Add-ons, additional software or services, dedicated servers or server
co-location, etc. There are also no refunds on reseller accounts for which we have installed a 'free' reseller website on to. Once you accept the 'free' website, you are voiding the 7 day refund policy.
NOTE:
If your account was signed up during a promotional period during which no SETUP
fee was charged, the normal setup fee will be applied and deducted when you
decide to cancel within the 7-day period.
REINSTATEMENT FEES
Any account that is suspended due to non-payment will incur a $20 reinstatement
fee. Accounts are suspended AT ANY TIME upon 5 days past due. Accounts are
completely removed from our servers upon 30 days past due and the account will
be referred to our collection agency and any legal authorities in the United
States.
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